Terms of service

Last Updated: March 2, 2026

1. Introduction

Welcome to Balala. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our site or making a purchase, you agree to be bound by these Terms.

Business Information:

  • Legal Owner: Balala

  • Contact Person: Andreas Wölfl

  • Address: C/ Pedraforca 7, 08150 Parets Del Valles, Spain

  • Email: hello@balala.land

2. Eligibility

By using our site, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent

  • You have the legal capacity to enter into binding contracts

  • All information you provide is accurate and complete

3. Products and Print-on-Demand Information

3.1 Product Nature

All products sold on Balala are print-on-demand (POD) items. This means:

  • Products are custom-printed specifically for you after you place your order

  • No inventory is kept in stock

  • Each item is made to order by our production partner, TPOP

3.2 Product Representations

  • Product images on our site are mockups and may show slightly different design placement, proportions, or colors than the final physical product

  • Colors may vary slightly due to different monitor/device settings, printing equipment variations, and material differences

  • Slight variations in print placement (within 1-2 cm) are normal and do not constitute defects

3.3 Design Ownership

You acknowledge that all designs, artwork, and graphics displayed on products are the intellectual property of Balala or used under license. You may not reproduce, copy, or resell our designs.

4. Orders and Contract

4.1 Order Placement

When you place an order, you receive an automated acknowledgment email. This is not an order confirmation but a receipt of your request.

4.2 Order Confirmation

A binding contract between you and Balala is formed when:

  • Your payment is successfully processed, AND

  • We send you a Shipping Confirmation email

4.3 Order Modifications and Cancellations

  • You have 24 hours from order placement to request modifications or cancellations

  • After 24 hours, orders enter production with our partner TPOP and cannot be modified or canceled

  • To request changes within 24 hours, contact us immediately at [Insert Email]

5. Pricing and Payment

5.1 Prices

  • All prices are displayed in Euro

  • Prices include applicable VAT/taxes where required by law

  • We reserve the right to modify prices at any time, but changes will not affect already confirmed orders

5.2 Payment Methods

We accept payments through Shopify Payments. By completing a purchase, you authorize us to charge your selected payment method.

5.3 Promotions and Discounts

  • Promotional codes must be entered at checkout

  • Only one discount code may be used per order

  • Promotions cannot be applied retroactively

6. Shipping and Delivery

Shipping terms are detailed in our separate Shipping Policy, which forms part of these Terms.

Key shipping points:

  • Production time: 2-6 business days (plus 24-hour retention period)

  • Shipping times vary by destination

  • Free shipping applies to orders over 60€

  • Risk of loss passes to you upon delivery to the carrier

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

8. User Accounts

8.1 Account Creation

You may create an account to streamline future purchases. You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activities that occur under your account

  • Notifying us immediately of unauthorized account use

8.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

9. Intellectual Property Rights

9.1 Our Content

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Balala and is protected by Spanish and international copyright laws.

9.2 User-Generated Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free license to use, reproduce, and modify such content for marketing purposes

  • You confirm that your content does not infringe third-party rights

10. Prohibited Uses

You agree not to use our site or products to:

  • Violate any applicable laws or regulations

  • Infringe upon our intellectual property or that of third parties

  • Distribute harmful content including viruses or malware

  • Engage in any activity that interferes with the proper functioning of our site

11. Limitation of Liability

11.1 To the maximum extent permitted by Spanish law:

  • Balala shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products

  • Our total liability for any claim is limited to the amount you paid for the specific product giving rise to the claim

11.2 Third-Party Production

Because our products are made by a third-party partner (TPOP):

  • We are not liable for production delays caused by circumstances beyond our reasonable control

  • We are not liable for issues arising from incorrect information provided by you (e.g., wrong address, incorrect size selection)

  • Claims for defects are subject to verification by our production partner

11.3 This limitation of liability does not apply in cases of gross negligence or intentional misconduct, or where prohibited by law.

12. Indemnification

You agree to indemnify and hold Balala harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms

  • Your infringement of third-party rights

  • Your use of our products in violation of applicable laws

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our site, you consent to such processing.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Spain. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at [Insert Email]. We will respond within 14 days.

15.2 Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr/

16. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our site after changes constitutes acceptance.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. Contact Information

For questions regarding these Terms, please contact us:

  • Email: support@balala.land

  • Address: C/ Pedraforca 7, 08150 Parets Del Valles, Spain

  • Response Time: We aim to respond within 2 business days