Contact information

Business Name: Balala

Contact Person: Andreas Wölfl

Email: support@balala.land

Business Address:
C/ Pedraforca 7
08150 Parets Del Valles
Spain

Response Time:
We aim to respond to all inquiries within 2 business days.

For Order-Related Inquiries:
Please include your order number in all correspondence to help us assist you faster.

For Returns/Defects:
Please refer to our Return and Refund Policy for instructions on reporting issues. Include clear photos and your order number when emailing about defects.

For Shipping Questions:
Include your order number and current tracking information if available.

General Inquiries:
For questions about products, designs, or anything else, we're happy to help.

Online Dispute Resolution:
The European Commission provides an Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr/