Shipping policy

Last Updated: March 2, 2026

1. Overview

At Balala, all products are made especially for you through our print-on-demand partner, TPOP. This means your items are created after you place your order, which affects shipping times.

2. Processing Time

2.1 Order Verification

When you place an order, there is a 24-hour retention period during which you may request changes or cancellations. This window allows us to catch any address or order errors before production begins.

2.2 Production Time

After the retention period ends, your order enters production. Production typically takes 2 to 6 business days, though many orders complete sooner.

Important: Weekends and public holidays may extend production times.

3. Shipping Time and Carriers

3.1 Delivery Timeframes

Once your order ships, estimated delivery times vary by destination:

  • Europe: 5-12 business days

  • International: 10-20 business days

These are estimates and not guarantees. Actual delivery times depend on your local postal service and customs processing.

3.2 Carriers

We work with multiple carriers including national postal services and private couriers. The specific carrier for your order is selected by our production partner based on destination and package characteristics.

4. Shipping Costs

4.1 Standard Shipping

For orders under 60€, shipping costs are calculated at checkout based on:

  • Destination country

  • Weight of items

  • Carrier rates provided by our production partner

4.2 Free Shipping

Free standard shipping applies to all orders with a subtotal of 60€ or more. This offer applies to the order total after discounts but before applicable taxes.

5. Tracking

Once your order ships, you will receive a Shipping Confirmation email containing:

  • Tracking number(s)

  • Link to track your package

  • Carrier information

Tracking information may take 24-48 hours to update after you receive the email.

6. Customs, Duties, and Taxes

6.1 International Orders

Orders shipped outside Spain may be subject to:

  • Import duties

  • Taxes (VAT/GST)

  • Customs clearance fees

These charges are the responsibility of the customer. Balala has no control over these fees and cannot predict what they might be. Customs policies vary widely by country.

6.2 Customs Delays

International orders may experience delays due to customs processing. These delays are beyond our control and do not qualify for refunds or replacements.

7. Shipping Address

7.1 Accuracy

You are responsible for providing an accurate and complete shipping address. Please double-check your address before completing your purchase.

7.2 Address Errors

If you discover an address error:

  • Within 24 hours of ordering: Contact us immediately for correction

  • After 24 hours: The order is likely in production and we may not be able to modify the address

If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your cost.

8. Lost or Delayed Packages

8.1 Lost Packages

If your tracking shows no updates for an extended period (15+ business days beyond estimated delivery), contact us. We will:

  • Investigate with the carrier

  • If confirmed lost, we will arrange a replacement or refund after verification with our production partner

8.2 Delivery Confirmation

Once a package shows "delivered" by the carrier, risk of loss passes to you. We are not responsible for packages stolen after delivery.

9. Shipping Delays

While we strive to meet all estimated timeframes, delays can occur due to:

  • High order volumes

  • Carrier disruptions

  • Weather events

  • Customs processing

  • Public holidays

We are not liable for delays outside our reasonable control.

10. Multiple Item Orders

Orders containing multiple items may ship in separate packages. You will receive tracking information for each shipment.

11. Contact for Shipping Issues

For shipping inquiries:

  • Email: support@balala.land

  • Please include your order number in all communications